BeCappy Support
Have a question or something not working?
Reach us anytime through the channels below.
KakaoTalk Channel1:1 chat — the fastest way to get an answerFrequently Asked Questions
Q. How do I get a refund?
Refunds for in-app purchases (Hay) are handled by the store you purchased from. On iOS, request a refund at reportaproblem.apple.com; on Android, request one from your order history at play.google.com/store/account.
Q. How do I delete my account?
Go to Settings > Delete Account in the app. All your data, including conversations and diaries, is permanently deleted and can't be recovered. If you can no longer access the app, see the Account Deletion page.
Q. Is there a limit on daily conversations?
There is a daily conversation limit, which resets at 4 AM every day. Once you reach it, you can chat with Cappy again the next day.
Q. How do I earn Hay?
Check in daily, watch rewarded ads, and complete your routines — or purchase Hay from the shop.